Returns
Your experience with Matahari is very important to us and we want you to be delighted with every item you receive. We understand the many advantages of buying online also comes with some risk of not seeing the items in person first BUT we are so confident that you’ll be happy with your purchase that we offer a no-fuss returns policy! If there is a situation where you may want to return an item, you can return it to us in its original condition within 14 days for a full refund, excluding original delivery and return fees. See our Terms for more details.​
No fuss returns guarantee
Returning smaller items
Smaller items may be delivered to either our warehouse during opening hours, in person or by Royal Mail. Please provide proof of purchase with your original receipt and ensure products are returned in original packaging.
Returning larger items
For large items please contact us to support your return, or for us to manage the collection. Please either email info@matahariinteriors.com or telephone 07721 093 700.
Orders are thoroughly checked prior to packing and dispatch; however, if an item is damaged upon delivery please notify us immediately, by email, or phone and take photographs of the damage if possible. Please do not attempt to fix an item yourself or via a third party, as this will affect your entitlement to a refund, compensation, or reimbursement. We also ask that you do not return a faulty item without contacting our customer services team first. If an item is agreed to be faulty or defective, you will not be responsible for covering the returns postage cost or the cost of the return will be refunded.
If you simply change your mind about your order, we will refund the price paid in full, but delivery fees will not be refunded unless the item is faulty. We will deduct the cost of the return fee from your refund; the return fee is the same as the delivery fee paid. This does not affect your statutory rights.
Returning bespoke items
All bespoke items have been made to order especially for you and will not be stocked by Matahari. This means you cannot amend the order once it has been placed and cannot cancel or return the order unless it differed from the agreed specification.
Returns
Matahari Ltd
Email: info@matahariinteriors.co.uk
Telephone: 07721 093 700