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Refund policy

 

Your experience with Matahari is very important to us. We want you to be delighted with every piece you order, but if something isn’t quite right, our no-fuss returns policy makes it simple.

Standard Returns

  • You may return any undamaged, non-bespoke item in its original condition and packaging within 30 days of delivery.

  • Refunds cover the item price only. Original delivery charges are non-refundable.

  • If you return an item because you changed your mind, return delivery fees will be deducted from your refund. For large items, this is typically £100–£125 depending on location.

Returning Small Items

  • Return by post (Royal Mail) or in person to our warehouse during opening hours.

  • Please include your proof of purchase and ensure items are securely packed in their original packaging.

Returning Large Items

Faulty or Damaged Items

  • Please inspect items upon delivery and notify us within 48 hours if damaged or faulty.

  • Send photographs where possible to help us resolve the issue quickly.

  • Do not attempt repairs yourself or via a third party, as this may affect your entitlement to a refund, replacement, or compensation.

  • If an item is confirmed to be faulty, we will arrange collection and cover all return costs.

Bespoke & Made-to-Order Items

  • Bespoke items are made especially for you and cannot be cancelled or returned once the order has been placed, unless the item does not match the agreed specification.

Returns Contact

Matahari Ltd
c/o XPand, Unit B, 93 Atlantic St, Broadheath, Altrincham WA14 5EW
Email: info@matahariinteriors.co.uk
Telephone: 07721 093 700

This policy does not affect your statutory rights, including the 14-day cancellation period under UK consumer law.